Payment information
Questions about payment methods, invoices, and renewals
We accept Visa, Mastercard, American Express, and UnionPay bank cards, as well as PayPal, Apple Pay, Google Pay, FreeKassa, UPI, Kakao Pay, and Klarna. Card payments may be processed through Stripe or PayPal. FreeKassa supports payments through the Russian Faster Payments System (SBP) and by bank card. We also support more than 100 cryptocurrencies, including BTC, USDT, ETH, LTC, and DOGE.
Proxies become available after your payment is confirmed. Provisioning is automatic and usually takes very little time.
Yes. Promo codes can be combined with volume discounts on large proxy orders. Promo codes are available from our partners.
Unfortunately, we do not offer proxy trials. You can review our plans and select the option that best fits your needs.
Refund eligibility is governed by our policies and Terms of Service. If you experience a technical issue with a proxy, contact our support team. We will check the service and offer a solution in accordance with the applicable terms.
Yes. Automatic renewal is available for payments made through PayPal, FreeKassa (SBP is the primary option), bank card, website balance, or UPI. Automatic renewal helps prevent an interruption when the paid period ends.
Log in to the dashboard and open “My Invoices.” This section contains your issued and paid invoice history.
Combine several available packages. For example, select a 25-proxy package and a 10-proxy package to purchase 35 proxies. Other packages can be combined in the same way. If you need help, contact our support team.
Open the product card and click “Request Cancellation.” Renewal invoices will no longer be generated automatically, and the proxies will be removed at the end of the paid period. Cancellation does not disable automatic payment of an invoice that has already been created. If you manually create a renewal invoice after requesting cancellation while “Automatic Renewal from Website Balance” is enabled, the invoice will be paid automatically if your balance is sufficient.
Log in to the dashboard, open “Active Products/Services,” and select the relevant product card. Renewal options depend on the proxy type. For Datacenter and ISP Proxies, select “Renew Service for N Months” under “Payment Management,” where N is the required billing period. For services that support automatic invoice creation, an invoice is generated 14 days before expiration and appears under “My Invoices.”