Product & Support Operations Lead

Maksimilian Vasilev

Maksimilian built Proxywing's support function from the ground up, turning ad-hoc processes into a structured, self-sufficient department with documented workflows, clear escalation paths, and consistent service quality. Today he operates as the coordination layer between the CEO and engineering teams, translating business priorities into actionable tasks and keeping proxy infrastructure projects on track. His academic background in psychology — with formal training in research methodology and data analysis — sharpens his approach to process design and user feedback interpretation. Outside of work, Maksimilian explores the intersections of human behavior, decision-making, and product thinking.

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